ISO Certificate

Our Services

We have developed different systems to insure the outmost satisfaction of our customers. We measure our customer’s satisfaction level through market survey every year. And we are taking correct measure when there is a need for improvement.

We have also developed and implemented customer complaint handling system.

Market Segmentation

  • Our market is segmented geographically. We have domestic and international market. In domestic market, we are selling our products throughout the country. We have maintained our leadership in the domestic market for the past years.
  • We are also getting in to international marketing through Agents. To facilitate our export sales we have organized export division and provide the necessary facility to our customers. Any organization or individual who has interest to become agent to export our organization is welcomed.ented customer complaint handling system.
 

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Contact Address

National Alcohol and Liquor Factory
Mexico square behind Addis Ababa Technical College
Tel.: +251 115 516 999 / +251 115 516 190
Fax: +251 115 513 299  
Addis Ababa, Ethiopia

Alcohol can be Dangerous for Health Please Consume with Care

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